Find clear, step-by-step help for Square sync troubleshooting, from resolving order and payment conflicts to keeping your Square and inFlow data aligned so you can keep selling without missing a beat.

If you notice something is not updating in inFlow or Square, check the Integrations settings in inFlow to review any related alerts or error messages.

Common alerts/errors

Take a look below for a list of common errors and how to fix them.

Failed to sync inventory for [Product name].

Reason: The product may not exist, may be deactivated, or may not have a matching product name/SKU in either inFlow or Square.

Solution: Ensure the product exists on both the inFlow and Square sides with a matching product name.

You have duplicate product/variation name(s) in Square.

– OR –

You have duplicate product/variation SKU(s) in Square.

Reason: There are multiple copies of the same products with the same name or SKU in either inFlow or Square.

Solution: Remove or rename the duplicate products/SKUs in both inFlow and Square, then resync from the inFlow integration settings.

Product details push failed for product.

Reason: Selecting Push now to sync products while inFlow is already pushing product details to Square can cause this error.

Solution: Your Square products are still syncing. Try again shortly.

Square Terminal Checkout setup

If you’re looking for steps on how to put your Square Terminal into Terminal Checkout mode, take a look at the steps in this guide. You can also watch the video below for a visual guide.