Find step-by-step guides and solutions for Shopify sync troubleshooting, connection errors, and everything in between — so you can get back to running your business.

Orders from Shopify aren’t showing up in inFlow

If you have automatic order archiving enabled in Shopify, your Shopify orders will not be pulled into inFlow. To check and turn off this feature, see Shopify’s documentation here.

1. Log in to your Shopify account.
2. Go to Settings > Checkout.
3. Scroll to Order processing.
4. Under “After an order has been fulfilled and paid,” uncheck the option to automatically archive the order.

Clearing product fields in inFlow didn’t clear the matching product fields in Shopify

To make sure no data is erased or overwritten, inFlow won’t push blank data to Shopify. This means that if you need to clear any information, such as price or weight, you must make the changes in both inFlow and Shopify. 

Error in the Shopify App Store

If you are in the Shopify App Store and see the error: app.inflowinventory.com refused to connect. You can still set up your integration with inFlow. Simply log in to inFlow’s integration settings to continue.

If you leave the setup idle, you may need to refresh the page or log back into your Shopify store.

Common alerts/errors

If you notice something is not updating in inFlow or Shopify, check the Integrations screen to review any related error messages, if applicable. You can also find common errors and how to fix them below.

Cannot connect to Shopify at the moment.

Reason: Due to many possible different factors, this error may represent an error happening to a specific order/action or a communication error between inFlow and Shopify.

Solution: One of the most common reasons this error appears is an issue on Shopify’s side/API. If possible, please wait and retry the action later.

If the error message persists, please try disconnecting and reconnecting the Shopify integration (via the inFlow Connector app in Shopify). Save any settings before disconnecting, if needed.

If you have attempted the above and still experience this error, please reach out to the inFlow Support team for further assistance.

No match was found for [Product], so the product was not synced.

Reason: The indicated product may not exist, may be deactivated, or may not have a matching SKU on either inFlow or Shopify.

Solution: Ensure the product exists on both sides with a matching SKU.

This order was already fulfilled on Shopify. To push shipping information from inFlow, please remove the fulfillments on the order from Shopify first and try again.

Reason: If your Shopify integration has ‘push shipping information’ turned on, fulfilling the order or adding details on Shopify first may cause this error.

Solution: Remove the fulfillments/edits on Shopify, then fulfill the order on inFlow’s end.

Customer does not exist.

Reason: The Customer used in the Sales Order may not exist or could be deactivated.

Solution: Ensure the Customer exists and is active on both inFlow and Shopify, with a matching name.

Product barcode must be unique.

Reason: inFlow requires products to have unique barcodes and does not allow for duplicates.

Solution: Ensure your product barcodes do not have any duplicates and the data is the same for each matched product.

Please update your location mappings so that this order’s location is mapped to a Shopify location, or inFlow cannot sync shipping information.

Reason: If you have push shipping information turned on, the Location field at the top of the inFlow Sales Order must match a synced Shopify location.

Solution: Find the indicated order and change the Location at the top of the order to match a synced Shopify Location.

Unknown error, please retry in a few moments.

Reason: Due to many different factors and possibly limited information that external systems provide, inFlow may not be getting the exact reason or cause for this error.

Solution: If you have attempted to review other troubleshooting steps or errors (above) and/or have already tried reconnecting the integration, please contact inFlow Support.