Orders from Shopify aren’t showing up in inFlow

If you have automatic order archiving enabled in Shopify, your Shopify orders will not be pulled into inFlow. To check and turn off this feature, see Shopify’s documentation here.

1. Log in to your Shopify account.
2. Go to Settings > Checkout.
3. Scroll to Order processing.
4. Under “After an order has been fulfilled and paid,” uncheck the option to automatically archive the order.

Clearing product fields in inFlow didn’t clear the matching product fields in Shopify

To make sure no data is erased or overwritten, inFlow won’t push blank data to Shopify. This means that if you need to clear any information, such as price or weight, you must make the changes in both inFlow and Shopify. 

Error in the Shopify App Store

If you are in the Shopify App Store and see the error: app.inflowinventory.com refused to connect you can still set up your integration with inFlow. Simply log in to inFlow’s integration settings to continue.

If you leave the setup idle, you may need to refresh or log back in to your Shopify store.

Products in Shopify aren’t updating

Check if the Shopify product SKU matches an inFlow product SKU. inFlow can only update products that have a matching SKU or product name.