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Connect QuickBooks Online

Connecting QuickBooks Online to inFlow

Do you currently use inFlow Cloud and QuickBooks Online for managing your inventory and accounting? If yes, you can easily link inFlow to your QuickBooks Online account.

This will automatically transfer new purchase and sales orders created in inFlow to QuickBooks Online. It will help you reduce double entry and save time.

Setup

Quickbooks Online webinar

Webinar: Connecting inFlow to QuickBooks Online

How does this work?

This one-way integration* will have inFlow will act as the main hub for your inventory tracking needs. It will create new records for products, customers, and vendors if they don’t already exist in Quickbooks Online.

* One-way from inFlow to Quickbooks Online.

When sales orders in inFlow are marked as invoiced, meaning you’ve notified your customer that they owe you for the order, inFlow will then send this sales order to QuickBooks Online as an invoice.

Purchase orders work in a similar way – when a purchase order is fully or partially received, inFlow will push the purchase order to QuickBooks Online, and it will appear as a bill. Along with sending this information, your inventory value will also be pushed.

As soon as the purchase order push is enabled, inFlow will push your inventory value to Quickbooks Online. It’s important that your inventory value is accurate in inFlow and QuickBooks Online before enabling the integration.

Before setup checklist

We currently support QuickBooks US, Canada, UK and AUS.

  • Are your quantities and costs for products accurate in inFlow? If you intend to push purchase orders, make sure that your stock levels and product costs are accurate! The integration adjusts Quickbook’s total inventory value to match inFlow’s, so you’ll want to make sure they match before you begin. See the “Push purchase orders and inventory” tab for details!

  • Does your home currency in inFlow and Quickbooks Online match? Make sure that your main currency in both systems is the same. If you use more than one currency in your inFlow Cloud orders, turn on the Multicurrency setting in QuickBooks. 

  • Are the taxes in both systems the same? Make sure that the tax rates that are found in inFlow are also added in QuickBooks Online. See the “Taxes” tab above for details.
  • Is your Quickbooks Online account using non-inventory product types? inFlow can only use QuickBooks Online’s non-inventory products.

    If you’re using inventory-type products in QuickBooks Online, you’ll need to make your inventory-type products inactive and re-create them as non-inventory products instead.

    If your Quickbooks account is using inventory type, it will conflict with the integration and may cause double entries as both systems try to update the stock value.

    Make sure this is done before connecting inFlow to QuickBooks Online to avoid making several corrections after the fact. If you have inventory-type products in stock, take a look at the Adjust inventory items section of this guide to remove the product quantities.

QuickBooks Online doesn’t have an option to convert inventory products to non-inventory products.

  • Do you track serialized products? At the moment, QuickBooks Online doesn’t support tracking serialized products. This means serial numbers won’t push to your QuickBooks Online invoices or bills.

    When inFlow pushes a sales or purchase order with a serialized product, the product will push to Quickbooks Online without the serial number information. There won’t be any errors in inFlow or QuickBooks mentioning the missing serial information.

Connecting inFlow to QuickBooks Online

  1. Log in as an inFlow administrator here: app.inflowinventory.com
  2. Go to the Main Menu > Options > Integrations and click Edit in the Quickbooks tile. 
  3. In the resulting pop-up, click Connect to begin the integration setup. 
  4. Your browser will direct you to your QuickBooks Online account for authorization. If you have multiple QuickBooks accounts, select the one that you’d like inFlow to communicate with. 
  5. Click Connect to allow inFlow to view and update your QuickBooks data. 

Once you’ve connected the two programs, you’ll be able to configure how you’d like your orders to be pushed from inFlow to QuickBooks Online in the integration settings module. Click on the tabs above to learn more about each section of the setup. 

Push sales orders

How to set up sales order push

Before setting up

You can’t change the customer currency settings in QuickBooks after a sales order has been pushed. Verify that the currency that is set up in the inFlow customer profile matches one of the currencies that is set up in QuickBooks.

To check, open inFlow and go to the Main Menu > Sales > Customer List. Open the customer profile, and select the correct currency from the Pricing/currency drop-down menu.

Integration setup. Sales order push settings

If you don’t want to push sales orders from inFlow to QuickBooks, you can click “enable push” in the top right to disable the function and move on to setting up the purchase order and inventory value push in the next section.

When a sales order is marked as invoiced or paid, inFlow will push the order to QuickBooks

Once you’ve connected inFlow with your QuickBooks Online account by following the steps above, you’ll need to configure the integration settings for the sales order push. Read below for more information on the required fields.

How will this look like in QuickBooks Online?

  • Sales orders that are pushed from inFlow will be created as invoices, credit memos, and payment transactions in QuickBooks
  • Refunds on pushed sales orders will be listed as journal entries in QuickBooks.

When your sales orders are invoiced, partially paid, or paid in inFlow, you can find those orders in the Sales Transactions section of QuickBooks. You can click on any of the headings in the table to sort the view of your orders. inFlow’s sales order number will show up as the Invoice number in QuickBooks, making information tracking simple. Payments, refunds, and adjustments will create different line items in your sales transactions list.

Sales/purchase quotes and existing orders won’t be pushed to QuickBooks.

Which sales order fields push to QuickBooks Online?

  • Customer name
  • Customer billing address
  • Shipping address
  • Invoice/Order date
  • Invoice/Order number
  • Products/SKUs sold
  • Quantity of products purchased
  • Payment details
  • Payment terms
  • Due date
  • The subtotal on the sales order
  • Freight
  • Taxes on the sales order
  • Balance left on on sales order
  • Sales order remarks

Which fields won’t push to QuickBooks Online?

  • P.O #
  • Sales rep
  • Location of items
  • Non-customer costs
  • Payments made by credit
  • Custom fields
  • Requested ship date

Credits used in inFlow sales orders aren’t able to push to Quickbooks Online. If you need to issue a credit on a sales order, you will need to manually make this adjustment to your invoice in Quickbooks.

This also applies for when a customer is paying for a sales order with a credit, this information won’t push and needs to be adjusted manually.

How will the products be pushed to QuickBooks Online?

The way products are pushed to QuickBooks Online will depend on the information available for the product in inFlow Cloud and QuickBooks Online. 

The matching priority happens automatically, but it goes as follows:

1. Matching by inFlow Cloud SKU to a QuickBooks Online SKU.

2. Matching by inFlow Cloud Product Name to a QuickBooks Online Product (SKU must be empty in at least one system)

3. If there is no match, inFlow will create a new non-inventory product in QuickBooks Online, matching both your product name and SKU field if it exists in inFlow.

What customer fields push to QuickBooks Online?

Currently, inFlow Cloud only pushes your sales order with QuickBooks, not your customer records. When you save an order in inFlow with a customer that isn’t in QuickBooks, the push will create a new customer profile in QuickBooks, and inFlow will set the following fields:

  • Name
  • Billing Address
  • Shipping Address
  • Phone Number
  • Email
  • Currency

Other customer fields will need to be inputted in QuickBooks manually.

After a customer has been initially created, inFlow will not update the customer profile in QuickBooks Online, so if there are any changes, please enter them directly into QuickBooks and inFlow Cloud.

General integration settings

Product income account 

Typically this is the account in QuickBooks Online you use to receive money for products sold. This account will be set as the Product income account for products that are created via inFlow in QuickBooks Online. Select the appropriate QuickBooks Online account from the dropdown.  The Product Income account for existing products in QuickBooks Online will not change.

Customer name 

When a sales order is pushed to QuickBooks, you can choose whether to include or exclude the customer name as part of the address in the resulting invoice in QuickBooks. 

Payment settings

Payment push

When enabled, payment push sends all payment information on a sales order from inFlow to QuickBooks. 

If your business enters payments into QuickBooks manually or with another software integration, this can cause duplicate payments if you mark an order Paid in inFlow Cloud. This is because there are now two sources trying to pay the same order.

To prevent this, you can disable payment push. When payment push is off, all orders that are invoiced, partially paid, or paid in inFlow will still push to QuickBooks, but payment information from inFlow will not be updated in QuickBooks Online. That way, when you receive the payment in QuickBooks, you can still mark it as paid in inFlow without worrying about duplicate payments.

Payments account

If payment push is enabled, you’ll need to tell inFlow which QuickBooks account to update when the order is pushed. This is the bank account you use in QuickBooks Online to receive/send payments (Checking, etc.). 

Push purchase orders

How to set up purchase order and inventory value push

Once you’ve connected inFlow with your QuickBooks account following the steps above, you’ll need to configure the integration settings for the purchase order and inventory value push. Read below for more information on the required fields.

Integration setup. Purchase order and inventory value push settings.

You can choose to push purchase orders you create in inFlow to your QuickBooks account. In doing so, inFlow will update the Inventory Assets and Cost of Goods Sold accounts in QuickBooks. inFlow will push a purchase order to QuickBooks when its inventory status is set to Partial or Fulfilled

Note: as soon as the purchase order sync is enabled, inFlow will sync your inventory value to QuickBooks Online. It’s important that your inventory value is accurate in inFlow before enabling the sync. See here for details.

If you don’t want to push purchase orders and inventory value from inFlow to QuickBooks, you can click “enable push” in the top right to disable the function and move on to setting up taxes in the next section.

For partially received orders, when the order is pushed to QuickBooks, it will only include items that have been received. As the remaining items are marked as received in inFlow, the same QuickBooks Bill will be updated to include those items.  

If you’d like to create separate QuickBooks bills when partially receiving items in inFlow, you’ll need to split the order by received items to create two separate purchase orders in inFlow. 

What gets pushed from inFlow to QuickBooks Online:

  • When a purchase order is pushed to QuickBooks, inFlow will create a corresponding QuickBooks Bill. 
  • inFlow’s total Inventory Cost Value will update the QuickBooks Inventory Assets account to match.
  • inFlow’s Cost of Goods Sold will update the QuickBooks Cost of Goods Sold account.

How will this look in QuickBooks Online?

  • A QuickBooks Bill will be created when a purchase order’s inventory status is Partial or Fulfilled (partially received or fully received).
  • A QuickBooks Bill Payment will be created when a payment is entered into a purchase order that is Partial or Fulfilled.
    • note: inFlow does not sync Vendor Credit – any payments made with vendor credit will not be pushed to QuickBooks.
  • A QuickBooks Expense will be created when a partial or full payment is entered into an Unfulfilled Purchase Order. When the Purchase Order becomes Partial or Fulfilled, this QuickBooks Expense is automatically converted into a Bill Payment in QuickBooks. It will also be linked to the corresponding QuickBooks Bill. 

How will the products sync to QuickBooks Online?

The way products sync to QuickBooks Online will depend on the information available for the product in inFlow Cloud and QuickBooks Online. 

The matching priority happens automatically, but it goes as follows:

1. Matching by inFlow Cloud SKU to a QuickBooks Online SKU.

2. Matching by inFlow Cloud Product Name to a QuickBooks Online Product (SKU must be empty in at least one system)

3. If there is no match, inFlow will create a new non-inventory product in QuickBooks Online, matching both your product name and SKU field if it exists in inFlow.

What is inventory value, and how does inFlow match it with QuickBooks’s inventory value? 

inFlow calculates the inventory value by adding up all of the costs of the items you currently have in stock. When a purchase order is pushed from inFlow to QuickBooks, inFlow will update QuickBooks’s inventory asset account with the new inventory value.

As soon as purchase order sync is enabled, inFlow will sync inventory value – it’s important that your inventory value is accurate in inFlow before enabling the sync. Otherwise, the inventory value that is synced to QuickBooks Online will be inaccurate.

To check the current inventory value in inFlow, run the Inventory Details report with “Total Cost Value” selected as a column.

Because inventory value is affected not only by purchase orders (see below), you can also manually update the inventory value in QuickBooks Online by clicking Push Inventory value in the integration settings module: 

Integration setup. Push inventory value button

Your total inventory value in inFlow is affected by:

  • Purchasing/selling items – if you purchase/sell items, your inventory quantities change, and your inventory value will increase/decrease accordingly. 
  • Stock adjustments/count sheets – adjusting your inventory quantities will increase/decrease the inventory value accordingly. 
  • Manufacture orders – as you build finished products and use up components, your total inventory quantities will change, which will affect your inventory value. 
  • Cost adjustments – when the cost of your items changes, so does the total inventory value. 

How does inFlow push the Cost of Goods Sold?

inFlow calculates the Cost of Goods Sold using a number of factors which are explained in this article. When a sales order is marked Fulfilled, inFlow will update QuickBooks’s Cost of Goods Sold account with the Cost of Goods Sold value for that order. 

Note: if you disable sales order push, the invoice will not be created in QuickBooks, but the Cost of Goods Sold will still be pushed if you have enabled purchase order & inventory value push.

General integration settings

Cost of Goods Sold: 

You’ll need to tell inFlow which QuickBooks account to update when it pushes the total Cost of Goods Sold value from inFlow to QuickBooks Online.

Inventory Assets account: 

You’ll need to tell inFlow which QuickBooks account to update when it pushes the inventory cost value from inFlow to QuickBooks. 

Adjustments/Other Costs account: 

You’ll need to tell inFlow which QuickBooks account to use to balance out the Inventory Assets account. For example, if the integration needs to update QuickBooks’s inventory asset value by $500 in order to match inFlow’s inventory value, then $500 will be moved from this account to the inventory assets account. The type of account is a “Cost of Goods Sold” type account only.

If you don’t have a QuickBooks account to map to,  you can click  ‘+ create this account for me‘ to automatically create a QuickBooks account called “inFlow Adjustments” (the name can be changed in QuickBooks).

Taxes on Purchases (QuickBooks US only):

QuickBooks US doesn’t support taxes on purchases. To make the integration work, you’ll need to select a QuickBooks account for inFlow to update (it should be a liability or expense account) so that any taxes on purchase orders in inFlow will still be pushed to QuickBooks, but in this case, as a separate line/category on the order.  

Payment settings

Payment push: 

When enabled, payment push sends all payment information on a purchase order from inFlow to QuickBooks. Entering a payment on a purchase order in inFlow will create a corresponding QuickBooks Online Bill Payment. 

If your business enters payments into QuickBooks manually or with another software integration, this can cause duplicate payments if you mark an order Paid in inFlow. This is because there are now two sources trying to pay the same order. To prevent this, you can disable payment push.

When payment push is off for purchase orders, inFlow will not push any Bill Payments or Expenses if the order is marked paid.

Payments (Check):
If payment push is enabled, you’ll need to tell inFlow which QuickBooks account to take payment from when the payment method is set to “Check” on the purchase order in inFlow. 

Payments (Credit Card/no payment method selected):
If payment push is enabled, you’ll need to tell inFlow which QuickBooks account to take payment from when the payment method is set to “Credit” on the purchase order in inFlow. 

If no payment method is selected on the purchase order in inFlow, then that payment will be deducted from the selected QuickBooks payment account. 

Taxes

Similar to mapping your accounts, you’ll need to map the taxes that are in inFlow Cloud to the tax rates that are in QuickBooks. Otherwise, if you have an order that charges tax and QuickBooks doesn’t already have that tax rate pre-loaded, your order won’t sync.

QuickBooks has released a Automated Sales Tax feature that can calculate the taxes on your invoices for you based on shipping addresses and other order information on your invoices. If your account has this feature enabled, you won’t have to map any taxes and the window will say “Tax setup is complete”. Click Next to complete the setup.

The taxes that are set up in inFlow are displayed on the left-hand side, and the taxes in QuickBooks are in the drop-down menu. Click the drop-down menu to match the inFlow taxes to the ones in QuickBooks.

QuickBooks Online integration setup. Matching QuickBooks Online taxes to inFlow taxes.

If there isn’t a drop-down menu listed to the right of the inFlow tax rate, it means you need to create that tax in QuickBooks first. For more information on how to add tax rates to QuickBooks, click here.

When you have finished mapping your inFlow taxes to QuickBooks, click ‘Complete’ to finish the setup.

FAQs

Frequently asked questions

What if the product exists in inFlow but not in QuickBooks Online? 

If a product on an order doesn’t exist in QuickBooks Online, inFlow will create the product in QuickBooks Online as a non-inventory item when an invoice/bill is pushed. Depending on which setting you enable, it’ll also fill in either of these checkboxes in QuickBooks Online:

  • “I sell this item” and sets the income account for this product to the same one that is mapped in the inFlow setup. 
  • “I purchase this item” and sets the expense account for this product depending on the inFlow product type:
    • stocked products: Inventory Asset account
    • non-stocked products: Adjustments / Other Costs account
    • service products: Adjustments / Other Costs account

At the moment there isn’t an option for inFlow to push all product information to create new products in QuickBooks Online. New products can only be made when invoices/bills are pushed from inFlow.

Does this sync inventory quantities?

No – the integration only pushes purchase orders, sales orders, total Cost of Goods Sold, and total Inventory value from inFlow to QuickBooks Online. 

If I make changes to an order, product, vendor, or customer in QuickBooks Online, will it be updated in inFlow?

No – the integration is one-way. All data is pushed from inFlow Cloud to QuickBooks Online (no data gets pushed back from QuickBooks Online to inFlow). 

Troubleshooting

If you are having trouble using QuickBooks Online with inFlow Cloud, log in to the inFlow web portal by going to Main Menu > Options > Integrations. Here is where you can check for any errors that are causing your orders to not sync.

We currently support QuickBooks Online US, Canada, UK and AUS.

My order didn’t sync to QuickBooks Online!

If you have saved orders in inFlow Cloud and you don’t see those orders in QuickBooks Online, check the online web portal for any errors. The errors should be specific, and it will let you know if a setting isn’t set up correctly.

QuickBooks Online integration screen. This is where any errors are shown.

For example, the image above shows the error: “Product/Service assigned to this transaction has been deleted. Before you can modify this transaction, you must restore 3007900“.

This means product 3007900 on this inFlow sales order has been deleted or marked inactive in QuickBooks Online. In order for this sales order to sync, this item will need to be made active again.

Once you have made the changes, click on the Retry all button to sync your orders.

Troubleshooting Common errors

The “{Name]” Payment Term details in inFlow and Quickbooks don’t match

Reason: The Days Due in inFlow and Quickbooks are different.

Solution: in the inFlow Windows App check the Days Due by going to

  1. Main Menu>Options>Settings>References>Payment Terms (Windows.) Or go to the inFlow Order settings and click on Payment terms (Web.)
  2. Besides the terms that aren’t syncing, check the Days Due. Now in QuickBooks, go to Settings>All lists>Terms>Click edit beside the term you just checked for in inFlow that the Days Due match. If they don’t update them too.

The name supplied already exists. : Id=X

1. This is a generic QuickBooks Online error and may be due to a vendor in QuickBooks Online that has the same name as a customer (QuickBooks Online doesn’t allow this).

Solution: Check if you have a customer or vendor in QuickBooks Online with the same name as the customer or vendor that is on the order you’re trying to sync. If you have a customer or vendor with the same name, QuickBooks Online recommends adding an indication to the names so it can handle them as two different entries: E.g., DebraC (C for customer) and DebraV (V for vendor).

2. This error can also come up if the Product name, Customer name, Categories, or Payment Terms have extra spaces in between or after.

Solution: Please check your Product List/Customer/Vendor in inFlow and see if you can find that extra space at the end of the name. Once found, remove it save the product/customer/vendor, and retry the error.

If there are several products in the same order, you can check it also through an export. If there are extra spaces, please remove them and import the products back again with the updated CSV file (of course, you could also do the same process manually in every product on your account). The system should recognize the changes, and you can then retry the error on the Integration page.

3. There are some characters that QuickBooks does not accept. For example, product names containing the colon “: ” will cause this error.

Solution: Go through the Product names, Customer names, and Categories to see if there are characters other than the accepted ones listed by Quickbooks Online.

The name supplied already exists. : Another product or service is already using this name. Please use a different name.

Reason: If a product on your inFlow order has a different name than the product in QuickBooks Online, e.g., there is an extra “space” at the end of the name like “Apple ” vs. “Apple,” QuickBooks Online reads it as a different product.

Solution: check the product in the affected sales order in inFlow to see if there is an extra “space” at the end of the product name.

The name supplied already exists. : Another customer, supplier, or employee is already using this name. Please use a different name.

Reason: If a customer name in inFlow is different from the name in QuickBooks Online. e.g., the customer name in inFlow has an extra “space” at the end of it, like “John” vs “John “, QuickBooks Online reads it as a different customer.

Solution: check the customer in the affected sales orders in inFlow to see if there is an extra space at the end of the customer name.

Business Validation Error: You must set a transaction amount.

Reason: This error appears whenever there is a payment entry for either a Sales Order or Purchase Order with the value of 0 as the payment amount/amount applied.

Solution: On the order page, click on Paid, and on the Payment Details page, then delete that row. After that, you can retry the error on the Integration page, and the error should disappear.

Element contains invalid characters.

Reason: This error means you have an invalid character either in your company name, Customers, Suppliers, Products and Services, or the Chart of Accounts.

Solution: Please check and remove any special characters. You can check for QuickBooks Online acceptable characters here.

String length specified does not match the supported length.

Reason: Some fields have limited character lengths in Quickbooks but no limit in inFlow. If there is a field on the inFlow order that has reached the character limit for the matching field in QuickBooks Online, the sync will fail.

Solution: The error will specify a field’s character limit in Quickbooks (there is a list of their fields and character limits here). Check the corresponding field in inFlow to see that it hasn’t exceeded this character limit.

Object Not Found: Something you’re trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.

Reason: There’s a customer, product, or vendor on the order that has been deactivated in QuickBooks Online.

Solution: check to see if the customer or product in the affected sales order in inFlow has been deactivated in QuickBooks Online and then reactivate them before retrying the sync.

 Business Validation Error: You are not allowed to modify the quantity of an inactive stock item.

Reason: A product or service on the inFlow order is inactive in Quickbooks.

Solution: Check that the products or services that are on the inFlow order are not deactivated in QuickBooks Online and activate them if necessary. You can find more details here.

Invalid account type: You can’t associate a product or service with accounts of certain types (such as Accounts Receivable and Accounts Payable). If the product or service is something you sell, use an income account. If the product or service is something you buy, use an expense account.

Reason: Products inside of Quickbooks have an account associated with them. An item on the affected order has an account associated with it that is not allowed.

Solution: Check the accounts that are set up for the items on the affected order in QuickBooks Online. The accounts should be set up as income and/or expense accounts (depending on if it’s a sales order or a purchase order). Here’s how you can change the account associated

This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first.

Reason: This error may be due to an inFlow sales order that had previously synced with QuickBooks Online, and the payment was marked as deposited, but the payment was updated in inFlow after the initial sync to QuickBooks Online.

Solution: remove the payment deposit in QuickBooks Online or click “dismiss” on the error in the Cloud integration page to clear it.

Email Address does not conform to the syntax rules of RFC822.

Reason: There are issues with the syntax/format of the email in question. (e.g., extra white spaces or rouge symbols like “,com” instead of “.com”)

Solution: check the specific sales order, and look at the email of that order to see if there are any obvious extra spaces or incorrect email symbols. (easier to see on the Windows application)

Product has a duplicate SKU in QuickBooks Online.

Reason: QuickBooks Online allows different products to have the same SKU, while inFlow does not. When a sales order is pushed to QuickBooks Online, inFlow will look at items on the order to see if they already exist in QuickBooks Online by matching the SKU in both programs first. If you have more than one product with the same SKU in QuickBooks Online, inFlow doesn’t know which product it should match. Instead, it will match the first product in QuickBooks Online that has the corresponding SKU, which may be incorrect.

Solution: Check QuickBooks Online to see what items have the same SKU as the one in the inFlow error. Make sure that you don’t have duplicate SKUs in QuickBooks Online. You will also need to correct any sales orders that were pushed to QuickBooks Online with the item listed in the error and swap out the incorrect product for the intended one.

Sales Shipping is disabled in QuickBooks but specified in the inFlow transaction.

Reason: QuickBooks Online needs to have Shipping enabled so shipping information can be synced from inFlow to QuickBooks Online.

Solution: In QuickBooks Online, find the cogwheel on the top right. Click Account and Settings. Click Sales on the left bar. Edit the Sales form content section so that the Shipping setting is on.

Quickbooks Online Account and Settings page, with arrow point to Shipping toggle inside the Sales tab

QuickBooks Online can’t connect

If too many sales orders are saved in inFlow at the same time (for example, while importing sales orders), you may get an error saying: “Cannot connect to “QuickBooks Online at the moment.” This error will also be accompanied by a red exclamation mark on the top right-hand corner of the QuickBooks Online image and a warning on the inFlow Cloud for Windows app.

Don’t panic! QuickBooks Online has a system in place that prevents too many orders from being synced at once, so your orders are actually still able to sync. You’ll just need to wait a little, then click the Retry all button to sync again.

 If the Retry all option doesn’t work, please contact the inFlow team so we can further assist you.

Seeing duplicate payments?

Duplicate payments in QuickBooks Online can happen if payments are made directly into QuickBooks Online manually or with another software integration.

The different payments come from marking an order paid in inFlow and another payment that’s been made directly into QuickBooks Online for the same order. To prevent this, see the steps below.

  1. Go to Main Menu > Options > Integrations.
  2. If you are already logged in, you’ll be directed to the inFlow Integrations settings. Otherwise, you may be prompted to log in before you can continue. Click on the QuickBooks Online image.
  3. When the QuickBooks Online overview loads, click on the Payments link.
  4. Click on the Turn payment sync off, then click Save and exit.
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In this tab
  • Quickbooks Online webinar
  • How does this work?
  • Before setup checklist
  • Connecting inFlow to QuickBooks Online
  • How to set up sales order push
  • General integration settings
  • Payment settings
  • How to set up purchase order and inventory value push
  • What gets pushed from inFlow to QuickBooks Online:
  • How will this look in QuickBooks Online?
  • How will the products sync to QuickBooks Online?
  • What is inventory value, and how does inFlow match it with QuickBooks’s inventory value?
  • General integration settings
  • Payment settings
    • Frequently asked questions
    • What if the product exists in inFlow but not in QuickBooks Online?
    • Does this sync inventory quantities?
    • My order didn't sync to QuickBooks Online!
    • Troubleshooting Common errors
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