Select Page
Common searched topics: Manufacturing, Label printing, Sales order
Browse features guide
Managing products
Imports, exports & integrations
Sales
Stock level reports
inFlow settings
Manufacturing
Sales
  • Sales orders
  • Customers
Returns & customer credits

How to process returns and issue credits

From time to time, customers may need to return products to you. You can easily return these products and refund your customer or issue a credit that they can use for a future purchase.

Web

Processing the return

  1. Go to the original sales order and click the Return tab.
  2. Click Auto Fill to copy the contents of the original order into this tab
  3. Remove any items from the list that are not being returned by clicking on the grey ‘X‘ symbol on the right.
  1. When you’re finished, only the items that are being returned to you should be in this table.
  2. If any items are being discarded instead of going back into your inventory, check the box Discarded next to the item in question. Press Save.
  1. At this stage, if the customer has already paid you, you can give a refund and print your credit note. To do so click Print, select Credit Note.
  2. To complete the refund click the Sales Order tab and click on Refund (at the bottom of the screen) to give your customer the refund.

How to issue credits

  1. If you are issuing credit instead, click the arrow button beside the Refund button and select Issue Credit.
  1. You can click the Restock button to restock your items.

If you have issued a credit, you will still be able to print a credit note, but if you have issued a full refund, that document will no longer appear in the print window (as you’ve completed the refund).

The returned items will show up along with the items that have been sent out, so you’ll see some negative quantities on the sales order. This is normal, and a good indicator of which items were returned can be shown on the leftmost column of the sales order in a red circle.

Don’t see a Refund/Issue Credit option? inFlow won’t show this if your customer hasn’t paid you in full — it’s just going to deduct it from the balance of the order. You shouldn’t have to issue credit/refund for items that your customer hasn’t paid you for, after all!

Windows

To process the return

  1. On the original sales order, click the Return tab at the bottom (see image below).
  2. Click Auto Fill to copy the contents of the original order into this tab.
  3. Remove any items from the list which are not being returned. When you’re finished, only the items that are being returned to you should be in this table.
  4. If any items are being discarded instead of going back into your inventory, check the box Discarded? next to the item in question.
  5. At this stage, if the customer has already paid you, you can give a refund and print your credit note. To do so, click Print, and select Credit Note.
  6. To complete the refund, click the SALES tab and click on Refund (at the bottom of the screen) to give your customer the refund.

How to issue credits

  1. If you are issuing credit instead, process the return from the steps above.
  2. Click the arrow button beside the Refund button and select Issue Credit.
  3. You can click the Restock button to restock your items.

If you have issued a credit, you will still be able to print a credit note, but if you have issued a full refund, that document will no longer appear in the print window (as you’ve completed the refund).

The returned items will show up along with the items that have been sent out, so you’ll see some negative quantities on the sales order. This is normal, and a good indicator of which items were returned can be shown on the leftmost column of the sales order in a red circle.

Don’t see a Refund/Issue Credit option? inFlow won’t show this if your customer hasn’t paid you in full — it’s just going to deduct it from the balance of the order. You shouldn’t have to issue credit/refund for items that your customer hasn’t paid you for, after all!

Mobile

To process the return

  1. On the original sales order, click on an item being returned.
  2. Adjust the quantity of that item being returned (it will default to all of them) and any other options, such as price or return date.
  3. Hit the Return button on the top right of the screen (you will now see this item with a negative quantity indicating the returned items)
  4. Repeat steps 1 – 3 for each other product being returned.
  5. Hit the Save button.
  6. To complete the refund, click the + Actions button on the bottom left and click on Refund to give your customer the refund.
  7. You can click the Restock button to restock your items.

Since you cannot print from inFlow Cloud Mobile yet, you will still be able to print a credit note or refund from inFlow Cloud for Windows or Web.

The returned items will show up along with the items that have been sent out, so you’ll see some negative quantities on the sales order. This is normal and a good indicator of which items were returned can be shown on the leftmost column of the sales order in a red circle.

Don’t see a Refund option? inFlow won’t show this if your customer hasn’t paid you in full — it’s just going to deduct it from the balance of the order. You shouldn’t have to issue credit/refund for items that your customer hasn’t paid you for, after all!

Was this guide helpful?
Yes, thanks!
Not really
Thank you for your input, your feedback is important to us!

1 Comment

  1. Luis Rodriguez

    How can I apply a 15% restocking fee to order SO-001379, I also do not want to refund the shipping charges.

    I can I adjust the credit amount to this account?

    Reply

Submit a Comment

Your email address will not be published. Required fields are marked *

In this tab
  • Processing the return
  • How to issue credits
  • To process the return
  • How to issue credits
  • To process the return
Similar articles

A complete guide on how to set up inFlow.

Get advice and answers from the inFlow Support team