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Troubleshooting after update

I am having trouble opening inFlow after an update. What should I do?

Occasionally, a major update may require inFlow to be re-downloaded even though updates usually occur automatically. Here are the instructions to do it.

Windows

Step 1 – Uninstalling your current version of inFlow

  1. To uninstall inFlow Cloud, press the Windows Key > type Control Panel > Uninstall (or Programs and Features).
  2. Type in “inFlow Cloud” in the search field in the top right corner of the window. 
Windows Programs and Features window showing how to uninstall inFlow Cloud for Windows
  1. Click on inFlow Cloud and then click Uninstall right above it.
  2. Click Yes to the prompt that comes up.
  3. inFlow Cloud is now uninstalled.

Step 2 – Install the newest version of inFlow

To reinstall inFlow Cloud for Windows, follow the steps below:

  1. Click here to download the inFlow Cloud Windows installer, and select the downloaded file to begin the installation
  2. Check the box “I accept” to accept the license agreement and click Install.
  3. In the next screen, click Yes to allow inFlow Cloud to make changes to your device to begin the download.
  4. Once the download is completed, you’ll be able to log into your inFlow Cloud account, and you’re all set!

If you run into issues while installing inFlow, please check our troubleshooting article here.

Mobile

inFlow Cloud for Android

  1. On your Android device, open the Google Play Store app and search for “inFlow Cloud Companion App” or follow this link.
  2. Select inFlow Cloud Companion App — Archon Systems Inc. from the list of results.
inFlow Cloud for Android link in the Google Play store.
  1. Tap Update to update the app on your Android device. 

If you only see an Open button  this means the app in your device is already up to date.

inFlow Cloud for iOS

  1. On your Apple device, open the App Store app and search for: “inFlow Cloud Companion App”, or follow this link
  2. Select the app created by Archon Systems Inc.
inFlow Cloud for iOS link in the Apple store.
  1. Tap Update to update the app on your iOS device. 

If you don’t see an Open button it means the app in your device is already up to date.

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2 Comments

  1. Meagan Gonzalez

    I cannot download inFlow cloud

    Reply
    • Jared Plumb

      Hey Meagan,

      I’m sorry to hear you’re having trouble downloading inFlow. Please see this article for more instructions. If this still doesn’t help please reach out to our support team, and they can help you out!

      Cheers,
      Jared

      Reply

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In this tab
  • Step 1 - Uninstalling your current version of inFlow
  • Step 2 - Install the newest version of inFlow
  • inFlow Cloud for Android
  • inFlow Cloud for iOS
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