How to find hidden/deactivated product, customer, or vendor records
If you need to locate an inactive product, customer, or vendor, see below for how to show a list of hidden/deactivated records in inFlow Cloud.
Web
Take a look at the video below for steps on how to deactivate products and cancel orders.
Deactivating Products and Canceling orders | Get to Know inFlow
inFlow has been updated since this video was created. Deactivated products can now be found under the Product type filter.
To show hidden/deactivated products
- Open the product list.
- Click Product type.
- Put a checkmark next to Active or Deactivated. Then click Apply.
- You’ll see a list of deactivated products in the product list. To re-activate a product record, click on it, and it will open to the right of the page.
- Click Reactivate.
![](https://www.inflowinventory.com/wp-content/uploads/2023/10/1_update.gif)
To show hidden/deactivated orders
- Open the sales or purchase order list.
- Click on the Status button.
- Put a checkmark next to the Cancelled option, then click Apply.
- Select the new Show button in the action bar, click on Deactivated or Active or both, then click Apply.
- From here, you will see a list of canceled orders. To reopen an order, click on any of the orders in the list, then select Reopen order from the action bar.
![](https://d1axv6bfszrjec.cloudfront.net/wp-content/uploads/2023/04/2.gif)
Windows
To show hidden/deactivated records
- Open the record (Product, Customer, or Vendor).
- Click one of the filter items with your left mouse button and choose Show from the drop-down list (see above)
- Set the filter option to Inactive to show inactive products (to see all products regardless of if they’re active or inactive, choose Show All instead)
- At this point, if you want to re-activate the record, double-click on it.
- Click the Reactivate button in the top action bar to reactivate the item.
![44654170_1](https://www.inflowinventory.com/wp-content/uploads/sites/4/2014/06/44654170_1.gif)
![](https://www.inflowinventory.com/wp-content/uploads/sites/4/2014/06/3249_2.png)
Reactivating customers and vendors also works in the same fashion from their respective lists. Just go to Main Menu > Sales > Customer List or Main Menu > Purchasing > Vendor List and follow the same steps above.
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