Wanted: Customer Champion.

Posted by Siobhan Hitchmough

Following the amazing success of our V2.0 launch inFlow is hiring again!

Following the amazing success of our V2.0 launch inFlow is hiring again!

Job Title: Customer Champion
(Toronto Office)

Who we are:

We’re a team of savvy programmers, passionate designers, and seasoned businesspeople working on a rapidly growing (and profitable!) startup. Our product has been embraced by over 80,000 small businesses around the world and has reached #1 in its space on CNET download.com and Google.

Here’s what you’d do:

– Be passionate about taking care of customers through our support operations (phone, email, etc.) 2 to 3 days a week

– Gather feedback from customers and help us dream up how to best meet their needs

– Design tutorial videos, guides, and documentation to help customers learn and be productive

– Evaluate our latest improvements and coordinate a group of testers for larger scale testing

– Initiate your own ideas and projects to help us grow

Here’s what we need from you:

– Have a great intuitive understanding of people’s needs and points of confusion

– Love to help people. When strangers are frustrated or confused, it should bother you.

– Investigate problems. “Hmm, it works most of the time, but when I do this…”

– You can learn software really, well. You know all the glitches, how to work around them, and unintended ways of using the software.

– Feel comfortable fiddling with computers, e.g. using regedit, cmd.exe, or log files.

– Magnifitastic writing skill.

It’d be cool if you:

– Have experience teaching or tutoring people

– Write, blog, and post videos

– Have started or worked in a small business

– Volunteer somewhere or take care of somebody

– Are fluent in another language, especially Spanish or French

Here’s why you should join us:

– Check out our product’s demo video at marketing.inflowinventory.com. Please only apply if you’re excited!

– Work from home 3 days a week, if you want. Will need to be in the office for the other 2 days.

– Make a difference. You’ll be member of a rapidly growing startup impacting tens of thousands of people.

– Get the satisfaction of directly and indirectly helping people.

– We treat our employees and customers well, and donate a percentage of our profits to help third-world entrepreneurs via kiva.org

– Work with smart, ambitious people who’ll give you the freedom to kick ass

Send us your resume and a cover letter to jobs@inflowinventory.com. Tell us something interesting about yourself!

Siobhan Hitchmough

About Siobhan Hitchmough

Siobhan Hitchmough is a customer advocate, community manager and part-time tutorial wrangler. When she's not seeking out new challenges she leads the community and support team at inFlow Inventory.

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