It seems the wallet might be going the way of the dinosaur. Google has released a mobile payment system named Google Wallet which allows customers to pay using just their smart phone. As a small business owner, is this something you need to concern yourself with? What...
If you’ve had the chance to talk with inFlow’s Customer Champion, Siobhan, you know that she has a laser-like focus on helping you solve your problems. When she picks up the office phone or enters a live-chat with you, you can feel that all she cares...
If you’re a business based outside of the United States but use Paypal to collect US dollars, Paypal might be double-charging you. First, you pay the usual Paypal fees. Second, you’re probably paying Paypal another 2.5% to exchange your money from USD to...
A trap many big companies fall into is losing touch with their customers. Many executives never talk to customers directly, only learning through statistics and demographics. As a result, they often make decisions to treat their customers like numbers, not human...
There are a lot of articles on the internet on how to deal with unhappy customers. Usually, they involve tactics to help deal with that single problem. Instead, you should look at unhappy customers as opportunities to improve your business. Bill Gates talked about...
