How do I disable my antivirus?

Having problems starting inFlow Cloud or connecting to your data?  Your antivirus can cause startup problems or connection issues.  To fix this, you need to tell the antivirus to stop blocking inFlow.

Find out what antivirus you’re using

To find out what antivirus you’re using, take the following steps:

  1. Click the Start button, type control panel, and then click Control Panel.  Check here if you are not using Windows 10.
  2. Click the link that says Review your computer’s status.
  3. Under Security, find Virus Protection.
  4. The name of your antivirus program is shown there.

Add an exclusion for inFlow

Find your antivirus in the list below, and follow the steps found in the link.

If your antivirus is not on the list, find the support website for it and search for: “How to add an exclusion”.

inFlow Cloud can be found in your user profile > AppData folder: %USERPROFILE%AppDataLocalinFlowCloud.

The file you’ll need to exclude is inFlowCloud.exe.

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