Decisions under Pressure

Posted by Siobhan Hitchmough

Business owners need to make a lot of decisions on a daily basis.  They range from small ones such as whether to do a questionable refund or not, to big ones such as how much money should they allocate for marketing.  For small business owners, it might be difficult to make the right call when […]

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Unhappy Customers are Good Business Opportunities

Posted by Siobhan Hitchmough

There are a lot of articles on the internet on how to deal with unhappy customers.  Usually, they involve tactics to help deal with that single problem.  Instead, you should look at unhappy customers as opportunities to improve your business. Bill Gates talked about it.  He said, “Your most unhappy customers are your greatest source […]

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The Leader's Safety Net

Posted by Siobhan Hitchmough

Nobody is right all the time.  Albert Einstein said, “Anyone who has never made a mistake has never tried anything new.”  For important business decisions, the consequences of a major mistake can be costly.  A leader needs to form a safety net by encouraging colleagues to point out mistakes early on. This is not easy.  […]

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Online Calendar to Share Between You and Your Colleagues

Posted by Siobhan Hitchmough

We’re all busy these days, especially at work.  Team meetings, project deadlines, business travel, not to mention all your personal activities and errands.  Keeping track of your own schedule can be hard.  But to remember the schedule of everyone else in your team to coordinate better with them can be headache-inducing.  Wouldn’t it be nice […]

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Be Concise

Posted by Siobhan Hitchmough

Compare these two sentences: “In the author’s opinion, it is in most peoples’ best interests when excessive verbiage is avoided by people who are engaged in the act of writing.” “Don’t fluff up your writing.” They say the same thing, but the second one is much more direct and memorable. Whether you’re writing website content, […]

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