How to Save on Paypal Currency Exchange Rates

Posted by Siobhan Hitchmough

If you’re a business based outside of the United States but use Paypal to collect US dollars, Paypal might be double-charging you.  First, you pay the usual Paypal fees.  Second, you’re probably paying Paypal another 2.5% to exchange your money from USD to your local currency. You’d think that if you have a US dollar […]

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How to Summarize Your Business

Posted by Matthew Kostanecki

If someone asked you to describe your business in a few words, how would you do it? If it takes you a few minutes to describe all the things that you do; you probably need to think more about what’s really important to your business. And your audience will probably be stifling yawns. On the […]

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Decision-Makers Should be Doing Customer Service

Posted by Siobhan Hitchmough

A trap many big companies fall into is losing touch with their customers.  Many executives never talk to customers directly, only learning through statistics and demographics.  As a result, they often make decisions to treat their customers like numbers, not human beings.  Customers dread calling into these sorts of companies, like AOL. Small businesses have […]

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Manage Your Energy, Not Your Time

Posted by Siobhan Hitchmough

If you’ve ever sat at your office feeling too tired to get anything done, this article is for you. When you’re working on creative tasks, people often lack the energy they need to be effective more than the time.  We all have those times when we’re feeling lackluster and those times where we’re ready to […]

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Yes We Can.

Posted by Siobhan Hitchmough

We’re an odd group.  A collection of small business people, non-profit volunteers, and motivated employees going beyond the call of duty.  We’re scattered all around the world, young and old.  Most of us have never met, maybe only shared a few words by email.  And yet, we share the bond of all being sculptors of […]

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