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Most businesses are looking for ways to get new clients. Although this is a healthy practice, many miss out on a relatively untapped market: selling more to your existing clients! You’ve already gone through the process of attracting a customer, getting them through the door and eager to buy your product or service. They are […]

If you had two choices: 1) Fix an employee’s weakness so that they become more well-rounded Or 2) Focus on an employee’s strength so that they become more specialized Which one would you choose? The Gallup Organization interviewed over 80,000 managers in 2,500 business units and found that great managers who out-perform their peers chose […]

If you sell products online or offline, you might be familiar with this all-too-common customer story: 1 ) Maria wants the product you sell. 2 )  She finds you through Google, eBay, or a friend’s recommendation. 3 )  She buys your product.  You do everything right and she loves your customer service. 4 )  In […]

Nobody is right all the time.  Albert Einstein said, “Anyone who has never made a mistake has never tried anything new.”  For important business decisions, the consequences of a major mistake can be costly.  A leader needs to form a safety net by encouraging colleagues to point out mistakes early on. This is not easy.  […]