knowledge base

We see this periodically when the instance of the program is not properly shut down after the last session or there is a bad installation of crystal reports.  To correct the problem please attempt the following:

Option 1 - Last instance of inFlow wasn't shut down properly

1. Right click your windows taskbar and select "Start Task Manager" option from the resulting menu. 

2. Once the Task Manager is started please click the "Processes" tab and scroll through the list to see if you can located inflow.exe. 

3. If you're able to find it please select it by clicking and then choose the "End Task" button at the bottom.  This should stop the instance of inFlow.  Once it has disappeared from the list try running the program again, this time it should run without issue.

If you're not able to find inFlow in the list above, chances are it is indeed an issue with crystal reports. 

Option 2 - problems with crystal reports

1. To correct the issue please try uninstalling crystal reports by going to the START menu and choosing "Control Panel". 

2. Now open Add/Remove Programs (XP, Vista) or Programs and Features (Windows 7) and find crystal reports in the list. 

3. If you find it, click on it and then on the "uninstall" button at the top.

4. Try downloading http://www.archonsystems.com/Download/CRRedist2008_x32.msi (for 32-bit version of Windows, if you're unsure it's likely this one) or for 64-bit versions of Windows http://www.archonsystems.com/Download/CRRedist2008_x64.msi.

5. restart inFlow and try again.

If you're still having trouble starting the program after following these steps please contact us at support@inflowinventory.com.