knowledge base

If you already use inFlow and have some problems running it, you'll need a backup of your data.  If you don't already have one, follow this guide to find the auto backup or manually back up your data first.


Step 1: Clean Up
1)  Open the Services window:
       Windows XP: click Start  >  Run  >  type services.msc
       Vista or Windows 7: click Start  >  type services
     Scroll to SQL Server (INFLOWSQL), right click, and select Stop service.

2)  Uninstall inFlow.

3)  Control Panel > Add/Remove Programs > Uninstall everything start with Microsoft SQL Server > Restart computer.

4)  Delete these two directories:
       32-bit Windows: C:\Program Files\inFlow Inventory
       64-bit Windows: C:\Program Files (x86)\inFlow Inventory
   
       Windows XP: C:\Documents and Settings\All Users\Application Data\inFlow Inventory
       Vista or Windows 7: C:\ProgramData\inFlow Inventory

5)  Go to this directory:
       32-bit Windows: C:\Program Files\Microsoft SQL Server
       64-bit Windows: C:\Program Files (x86)\Microsoft SQL Server

     If this directory doesn't exist, skip to the next step.
     If there are MSSQL.1 AND MSSQL.2 (or more), skip to next step.

     If there's only one called MSSQL.1, and no MSSQL.2, etc., then delete the files in these two folders:
       32-bit Windows: C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data
                                  C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Template Data
       64-bit Windows: C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Data
                                  C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Template Data



Step 2: Reinstall inFlow
There are 2 options.  We recommend trying option 1 first.

If you already tried option 1, then you'll need to do Step 1 (Clean Up) again before trying option 2.

Option 1  (if you were using an older version of inFlow):
     Download and install the new version of inFlow from our website here.

Option 2  (if you are new to inFlow and just installing the download from our website didn't work):
     Install inFlow and Microsoft SQL Server (backend database for inFlow) manually via these steps.



If you still have problem launching inFlow, please search or ask for a solution from our online forum.