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A few users have trouble printing Invoices and Reports. If everything else works fine for you, and you only have problems with printing anything or with the reports, here is something to try:

1. Try delete the company logo in Settings (top toolbar) --> Company Settings. Now generate a report to see if it works. If it doesn't, then continue to the next step - it's most likely a problem with the installation of Crystal Reports - a component that we use for printed documents & reports.


2. Ensure that you've verified the printer settings on your default printer.  This will be the printer that inFlow uses to print and in order for it to re-adjust to your paper size, the default printer must have the correct settings.  On your computer go to START > Control Panel > Printers and check to see which printer is selected as the default.  If the correct printer is selected, right click and choose properties from the dropdown list to examine its settings.  If you have to correct anything here be sure to restart inFlow before you try again.


3.  If that wasn't successful:

     a) Try downloading http://www.archonsystems.com/Download/CRRedist2008_x32.msi
         (for 32-bit of Windows, if you're unsure it's likely this one) or for 64-bit versions of
         Windows http://www.archonsystems.com/Download/CRRedist2008_x64.msi

     b) Then uninstall (if necessary) and reinstall Crystal Reports using that.

     c)  Restart inFlow and try again.


4.  If you're still having problems:

     a) use the previously downloaded file to uninstall Crystal Reports again.

     b) Go to Windows Start Menu --> Run --> type in "regedit" to open up the editor for your
         Windows Registry

     c) Open up the folder My Computer --> HKEY_LOCAL_MACHINE --> SOFTWARE --> Classes

     d) Right click on that Classes folder and choose Permissions ... to open up the Permission dialog.

     e) Select all users one by one and choose Allow Full Control, then OK button.

     f) Reinstall Crystal Reports as before.

     g) Restart inFlow and try again.


If you're not using a C drive, please see the followings:

You will probably have problem printing the documents or reports, because the reporting engine that inFlow uses have registry values that point to the C drive.

To resolve this:
1. Go to Windows Start Menu --> Run --> type in "regedit" to open up the editor for your Windows Registry

2. In the Registry Editor browse to the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Crystal Decisions\10.2\Report Application Server\InprocServer\LocalConnectionMgr
OR
HKEY_LOCAL_MACHINE\SOFTWARE\Business objects\10.5\Report Application Server\InprocServer\LocalConnectionMgr

3. Double click on the 'ConnectionDirectoryPath' string value on the right.

4. In the 'Value data' text box, change 'c:\' to the drive letter where inFlow is installed (i.e. and also where the following directory exists):

\Program Files\Common Files\Crystal Decisions\2.5\bin

Click 'OK'.

5. Right click on the 'LocalConnectionMgr' subkey, click 'New' and then click 'String Value'.

6. Name this String Value 'ReportDirectoryPath'.

7. Double click on the 'ReportDirectoryPath' string value.

8. In the 'Value data' text box, type the same drive letter as you typed in step 4.

9. Restart inFlow and try again.