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Knowledge Base  > FAQs  > Troubleshooting
There were 2 articles found in this category:
  1. How come the Chinese characters are showing up as boxes?
    If you selected the Simplified Chinese version of inFlow, or you were trying to save Asian characters into inFlow, but the characters show up as boxes, you're probably using Windows XP Service Pack 2, which doesn't come with the Asian characters by default. To fix this, please go to Control Pane ...

  2. Troubleshooting Custom Documents (Microsoft Word mail merge)
    If you are having trouble using your custom documents, most likely it's a problem with one of the following: 1. The custom document template has no mail merge fields. inFlow's custom documents use Microsoft Word's Mail Merge feature to put the data from your invoices, etc., into the actual docu ...

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