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Congratulations to the lucky winner of our “Talk & Win Survey Contest” Vicki Klein of Thermasource Cementing Inc.

Earlier this month we asked our customers to complete a brief survey as part of our continued search to improve our software and the customer experience we offer. Vicki was chosen at random from the hundreds of people who took part -  She wins $100 in gift certificates.

Thermasource Cementing Inc is part of Thermasource group, a worldwide leader in Geothermal drilling and consulting. It was recently recognized as one of the fastest growing companies in the North Bay area.

Based in Arbuckle, California. 40 miles north of Sacramento its perfectly situated near the geysers and geothermal fields in Nevada where it conducts much of its business.

Thermasource specifically purchased inFlow in September “09 to specifically track incoming ingredient deliveries and enable better managed transfers between job sites. Office Manager Vicki, is one of seven people at the company who use inFlow daily.

inFlow’s streamlined and easy data entry plus the affordability for this relatively young company have won over her team and ensured they’ll never go back to the excel spreadsheets they used to contend with.

Thanks to everyone who took part and well done Vicki!

P.S The survey’s still open, if you didn’t complete it already we’d love to get your thoughts - Take the survey here

Hello Folks!

We’d love to know more about you, how you use inFlow and what you honestly think of our software.

There’s a quick and easy customer survey at http://www.inflowinventory.com/survey Its multiple choice and should only take a couple of minutes to complete.

Think of it as an investment! You’ll be helping improve the software and the customer experience we can offer YOU. Plus those who complete a survey before May 21st will get a chance to WIN a $100 Visa Gift Certificate.

If you’d like the chance to buy the office lunch, treat yourself at the spa or take your loved one for a romantic dinner on inFlow, please stop by and give us your valuable feedback!

The inFlow Inventory Team

Listening to your customers is critical in identifying how your business can improve.  But usually, you only hear from either your greatest fans or the customers having the most trouble.  What do the rest of your more moderate customers think?

An online survey tool can help to gather more feedback and help you organize it to decide how to improve.  You can make your own survey, invite your customers to complete it, and then generate reports with graphs and charts on their responses.  For example, you might find that only 30% of your customers know about your latest product, and decide to improve that by showing it more prominently on your website or sending out a newsletter.  Most of these tools are free to start, but will charge reasonable rates if you have a large number of responses.

Here are 2 of these online survey tools:
- Survey Gizmo
- Survey Monkey

Give it a try today.  What your customers think might just surprise you.