blog

It seems the wallet might be going the way of the dinosaur. Google has released a mobile payment system named Google Wallet which allows customers to pay using just their smart phone. As a small business owner, is this something you need to concern yourself with? Continue reading to find out.

It’s part of the philosophy of open-book management; if you let your employees know traditionally sensitive information like profit levels, they’ll appreciate and return that trust.  What’s more, this helps them understand things that are important to the company beyond their immediate responsibilities, so that they can make better-informed decisions.

If you’re a business based outside of the United States but use Paypal to collect US dollars, Paypal might be double-charging you.  First, you pay the usual Paypal fees.  Second, you’re probably paying Paypal another 2.5% to exchange your money from USD to your local currency.
You’d think that if you have a US dollar account [...]

A trap many big companies fall into is losing touch with their customers.  Many executives never talk to customers directly, only learning through statistics and demographics.  As a result, they often make decisions to treat their customers like numbers, not human beings.  Customers dread calling into these sorts of companies, like AOL.
Small businesses have the [...]

There are a lot of articles on the internet on how to deal with unhappy customers.  Usually, they involve tactics to help deal with that single problem.  Instead, you should look at unhappy customers as opportunities to improve your business.
Bill Gates talked about it.  He said, “Your most unhappy customers are your greatest source of [...]

Everyone knows about globalization nowadays.  Developing countries like China and India are known for their cheap exports.  If you go to Wal-Mart and pick a random item off the shelf, chances are it’s made in a developing country.
Big enterprises have a vast network of foreign suppliers and professional purchasers to take advantage of the cheap [...]

Most small businesses these days have a website up to share information and attract new customers.  If you don’t, you might want to consider getting one designed.
If you already have one, have you ever wondered what kind of people are visiting it?  Where are they from?  What do they click?  How did they get there?  [...]