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The average Fortune 1000 executive reads 6.7 books per year. Some even says 9 books.
Bill Gates once said he read 30 books during his vacation.
When a total stranger asked Warren Buffett for a single piece of wisdom, his advice was “Read, Read, Read”.
I think you get my point.

There are a lot of articles on the internet on how to deal with unhappy customers.  Usually, they involve tactics to help deal with that single problem.  Instead, you should look at unhappy customers as opportunities to improve your business.
Bill Gates talked about it.  He said, “Your most unhappy customers are your greatest source of [...]